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borg
 Post subject: Problem with new Panny
PostPosted: Tue Jan 04, 2011 12:18 pm 
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Joined: Sat Apr 17, 2010 12:37 pm
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A what point does a the AD no longer take responsibility for a new Panerai ..if you have trouble within the first 30 days will they refund or replace or do you have to send to manufacturer for repair ?
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paneraisource
PostPosted: Tue Jan 04, 2011 4:18 pm 
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Probably depends on the AD. I've never had a problem so early on before.
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Baz1950
PostPosted: Tue Jan 04, 2011 10:36 pm 
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I've had issues with a watch at a year old and ultimately got a refund. If necessary, escalate any complaint to Panerai directly and/or put enough pressure on the AD to assist you. If they value your business and you may well be a repeat buyer, it's in their interests to resolve any issues with a new watch to your total satisfaction.
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fullcourt
PostPosted: Wed Jan 05, 2011 1:42 am 
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depends on what the store's return policy is. if you purchased using a cc you may have additional rights

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