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| Problem with new Panny https://paneraisource.com/forum/viewtopic.php?f=4&t=769 |
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| Author: | borg [ Tue Jan 04, 2011 12:18 pm ] |
| Post subject: | Problem with new Panny |
A what point does a the AD no longer take responsibility for a new Panerai ..if you have trouble within the first 30 days will they refund or replace or do you have to send to manufacturer for repair ? |
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| Author: | paneraisource [ Tue Jan 04, 2011 4:18 pm ] |
| Post subject: | Re: Problem with new Panny |
Probably depends on the AD. I've never had a problem so early on before. |
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| Author: | Baz1950 [ Tue Jan 04, 2011 10:36 pm ] |
| Post subject: | Re: Problem with new Panny |
I've had issues with a watch at a year old and ultimately got a refund. If necessary, escalate any complaint to Panerai directly and/or put enough pressure on the AD to assist you. If they value your business and you may well be a repeat buyer, it's in their interests to resolve any issues with a new watch to your total satisfaction. |
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| Author: | fullcourt [ Wed Jan 05, 2011 1:42 am ] |
| Post subject: | Re: Problem with new Panny |
depends on what the store's return policy is. if you purchased using a cc you may have additional rights |
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