The Panerai Source Forums

Dear Members,

I am sorry to say I am less then impressed with the quality of service provided by I.W.C. who as a leading watch house leave a lot to be desired I received my Aquatimer 3536-02 back from service not in a nice soft case like most other brands I have used no just wrapped in tissue paper and in a clear plastic bag.
That was not all I asked for the service history and age of the watch as I did not buy it new, none of which was given or any reason for not doing so. and bear in mind all of this took 4 month's !!!!!!!!!!!
There was no detail as regards what work had being done unlike other brands who list parts replaced and in a number of cases return the old parts.
All in all a very disappointing experience which left me light in the pocket to the tune of £457.00

As ever your views and comments would be welcome

Kind regards

Walter Wharton

Thanks for the info Walter. Was that sent to IWC directly or one of their Agents?